Shipping & Delivery Information

Thank you for shopping with Your Personal Stylist (Yourpersonalstylist.uk). Because many of our pieces are handcrafted, custom-made, or carefully curated, we want to ensure you have complete clarity on how and when your order will arrive.

1. Order Processing & Production Timelines

Every custom garment is made with meticulous attention to detail and tailored specifically for you.

• Custom-Made & Bespoke Items: Please allow 30–35 days for production before your item is dispatched. This ensures our artisans have the necessary time to handcraft and perfect your order.

• Ready-to-Wear / The Designer Edit: Curated pieces or non-custom items are typically processed and dispatched within 5-6 business days.

2. Shipping Rates & Delivery Estimates

Once your item has completed production or processing, it is securely packaged and shipped to your destination. Standard shipping timelines are as follows:

• Standard Delivery Window: 10–15 days following dispatch, depending on your location.

• Tracking: All orders are shipped with tracking information so you can monitor your package's journey. You will receive an email update with your tracking details as soon as your order ships.

Please note: Total time from the moment you place a custom order to the day it arrives at your door is the Production Time (30–35 days) + Shipping Time (10–15 days).

3. Rates, Duties, & Costs

• Free UK Delivery on all domestic orders.

• International Shipments: May be subject to import taxes, duties, and custom fees, which are levied once your package reaches the destination country and are strictly the responsibility of the recipient.

• Shipping Costs: Shipping costs are strictly non-refundable and are not eligible for store credit.

4. Delayed or Missing Shipments

While we make every effort to ensure your order arrives within the estimated timeframes, external factors such as postal delays or customs clearance can occasionally cause unexpected transit extensions.

• If your tracking shows your package has stalled or you have not received it within the expected window, please first check with your local postal carrier.

• If you still need assistance, reach out to us directly at dolly@jking.com or Contact@yourpersonsalstylist.uk with your order number.