Returns & Refund Policy

 

Returns & Refunds Policy

General Custom & Made-to-Order Policy

Our policy lasts 9 days. If 9 days have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return on non-custom items, your item must be unused and in the same condition that you received it, with the added requirement that we are notified within 48 hours upon receipt and items are sent back to us within 7 days from the date of receipt. It must also be in the original packaging, and we require a receipt or proof of purchase (such as an email confirmation).

  • Custom Pieces: Because all standard orders are custom-made, if an item is personalised or specifically made to order, it cannot be returned or refunded.

The Designer Edit Return Policy

For pieces purchased through The Designer Edit, our specialized policy applies:

  • Eligibility Window: Returns must be initiated within 9 days of receipt.

  • Condition: Items must be in their original, unworn, and pristine condition with all designer tags and packaging intact.

  • Process: To start a return for a Designer Edit piece, please email us at dolly@jking.com or Contact@yourpersonsalstylist.uk within the 9-day window.

  • Exclusions: Items showing signs of wear, alteration, or lacking original packaging will not be accepted.

Refunds & Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. Contact your bank (there is often processing time before a refund posts).

If you’ve done all of this and still have not received your refund, please contact us at dolly@jking.com.

Sale Items

Sale items may be refunded or replaced. The credit or refund applied will be the current garment price at the time it is received by us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an eligible item for the same piece, send us an email at Contact@yourpersonsalstylist.uk or dolly@jking.com.

Shipping

To return your product, please email us for the return shipping address.

  • Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Tracking & Insurance: Delivery times for exchanged products may vary based on your location. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.